1. INTRODUCTION
This Privacy Policy describes how DearDabba Networks India Private Limited (“DearDabba”, “Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal data of individuals who register as delivery partners (“Delivery Partner”, “you”, “your”) on the DearDabba Delivery Partner mobile application (“App”).
By registering on or using the App, you consent to the collection and use of your information in accordance with this Privacy Policy.
2. COMPANY DETAILS
Company Name: DearDabba Networks India Private Limited
Registered Address: Vrindavan Society, Thane – 400601, Maharashtra, India
Email: partner-support@deardabba.com
3. SCOPE OF POLICY
This Policy applies to:
- Delivery partners using the DearDabba Partner App
- Data collected during onboarding, login, and active delivery operations
- Data processed through mobile devices, backend systems, and support interactions
4. INFORMATION WE COLLECT
4.1 Personal Identification Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Profile Photograph
4.2 Identity & Verification Documents (KYC)
- Aadhaar Card
- PAN Card
- Driving License
- Vehicle Registration Certificate (RC)
- Insurance documents
4.3 Financial Information
- Bank Account Details
- UPI ID
- Payment preferences
(Used strictly for payouts and financial compliance)
4.4 Location Data
- Real-time GPS location
- Background location (while app is active or partner is “online”)
- Route tracking and delivery coordinates
4.5 Device & Technical Information
- Device type and model
- Operating system
- App version
- IP address
- Device identifiers
- Crash logs and diagnostics
4.6 Operational & Performance Data
- Order acceptance/rejection rates
- Delivery history and timestamps
- Customer ratings and feedback
- Login duration and activity logs
5. HOW WE COLLECT INFORMATION
We collect data through:
- Direct input during registration
- Upload of documents
- Automatic tracking (GPS, app usage)
- Interactions with support team
- Integration with third-party services
6. PURPOSE OF DATA COLLECTION
We process your data for the following purposes:
6.1 Account Management
- Registration and identity verification
- Profile creation and authentication
6.2 Delivery Operations
- Order assignment and routing
- Real-time delivery tracking
- Customer coordination
6.3 Payments & Earnings
- Processing payouts
- Maintaining transaction records
- Compliance with tax regulations
6.4 Safety & Security
- Fraud detection and prevention
- Monitoring suspicious activity
- Ensuring platform integrity
6.5 Customer Experience
- Sharing delivery status with customers
- Enabling communication (call/chat masking if applicable)
6.6 Legal & Compliance
- Compliance with applicable Indian laws
- Responding to legal requests
7. LOCATION DATA DISCLOSURE (IMPORTANT FOR APP STORE COMPLIANCE)
DearDabba collects and processes location data:
- In real-time to assign and complete deliveries
- In the background when the Delivery Partner is marked “online”
- To enable navigation, delivery tracking, and safety monitoring
Your location may be shared with:
- Customers (during active orders)
- Restaurants/vendors (for coordination)
You may disable location permissions; however, this will prevent you from receiving delivery orders.
8. SHARING OF INFORMATION
We may share your information with:
8.1 Platform Participants
- Customers (name, masked contact, live location during delivery)
- Restaurants and vendors
8.2 Service Providers
- Payment gateways
- Cloud storage providers
- Analytics and support tools
8.3 Legal Authorities
- Government or regulatory bodies when required by law
8.4 Business Transfers
- In case of merger, acquisition, or restructuring
We do NOT sell your personal data to third parties.
9. DATA STORAGE & SECURITY
We implement industry-standard security measures:
- Encrypted storage of sensitive data
- Secure servers and firewalls
- Role-based access controls
- Regular audits and monitoring
Despite our efforts, no digital system is completely secure.
10. DATA RETENTION POLICY
We retain your data:
- As long as your account remains active
- For legal, taxation, and regulatory compliance
- For dispute resolution and enforcement
Inactive accounts may have data retained for a reasonable period as per applicable laws.
11. YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate or outdated data
- Request deletion (subject to legal obligations)
- Withdraw consent where applicable
Requests can be sent to: partner-support@deardabba.com
12. THIRD-PARTY SERVICES
The App may integrate with third-party services such as:
- Google Maps (navigation)
- Payment gateways
- Analytics tools
These services operate under their own privacy policies.
13. CHILDREN’S PRIVACY
The platform is strictly intended for individuals 18 years and above. We do not knowingly collect data from minors.
14. COOKIES & TRACKING
While the mobile app does not use traditional cookies, it may use:
- SDKs
- Device identifiers
- Analytics tools
to improve performance and user experience.
15. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be communicated via:
- App notifications
- Email communication
- Updated policy on the platform
16. GRIEVANCE OFFICER (INDIA COMPLIANCE)
As per applicable laws:
Grievance Officer:
DearDabba Networks India Private Limited
Vrindavan Society, Thane – 400601
Email: partner-support@deardabba.com
17. CONSENT
By registering and using the DearDabba Delivery Partner App, you:
- Agree to this Privacy Policy
- Consent to data collection, usage, and processing as described