1. INTRODUCTION
Welcome to DearDabba (“Company”, “we”, “our”, or “us”). This Privacy Policy governs the use of the DearDabba mobile application and website (collectively, the “Platform”) by users (“you”, “your”, or “User”).
DearDabba is committed to protecting your privacy and ensuring transparency regarding how your information is collected, used, disclosed, and safeguarded.
By using the Platform, you agree to the terms of this Privacy Policy.
2. SCOPE OF POLICY
This policy applies to:
- Users browsing or placing orders on DearDabba
- Registered customers
- Visitors accessing the platform without registration
3. INFORMATION WE COLLECT
3.1 Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Profile Information
3.2 Transaction Information
- Order details
- Payment method details (processed via secure third-party gateways)
- Billing and invoice details
3.3 Device & Technical Information
- IP Address
- Device type and operating system
- App version
- Browser type
- Location data (if enabled)
3.4 Usage Information
- Search queries
- Order history
- App interaction data
- Preferences and behavior patterns
4. HOW WE USE YOUR INFORMATION
We use collected information for:
- Creating and managing user accounts
- Processing and delivering orders
- Providing customer support
- Personalizing user experience
- Improving platform functionality and performance
- Sending transactional notifications (OTP, order updates)
- Sending promotional offers (with consent)
- Complying with legal obligations
5. SHARING OF INFORMATION
5.1 Service Providers
- Delivery partners
- Payment gateway providers
- Cloud hosting providers
- Analytics providers
5.2 Business Partners
- Restaurants
- Tiffin providers
- Home chefs
- Catering partners
5.3 Legal Authorities
- When required by law
- To prevent fraud or protect legal rights
We do not sell personal data to third parties.
6. DATA STORAGE & SECURITY
We implement industry-standard security measures including:
- Encryption of sensitive data
- Secure servers and firewalls
- Restricted access controls
Despite our efforts, no system can guarantee complete security.
7. DATA RETENTION
- As long as your account remains active
- As required by legal and regulatory obligations
- To resolve disputes and enforce agreements
8. USER RIGHTS
You have the right to:
- Access your personal information
- Update or correct information
- Request account deletion
- Opt-out of marketing communications
- Withdraw consent where applicable
Contact us: support@deardabba.com
9. COOKIES & TRACKING TECHNOLOGIES
We use cookies and related technologies to:
- Enhance user experience
- Analyze platform usage
- Store preferences
You may disable cookies through browser settings, although some features may be affected.
10. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
11. CHILDREN'S PRIVACY
Our services are intended only for users above 18 years of age. We do not knowingly collect information from minors.
12. INTERNATIONAL DATA TRANSFERS
If applicable, your information may be transferred and stored outside your jurisdiction subject to applicable data protection laws.
13. CHANGES TO THIS PRIVACY POLICY
Changes may be communicated through:
- App notifications
- Email communication
- Website updates
Continued use of the Platform indicates acceptance of revised terms.
14. GRIEVANCE OFFICER
Name: abc
Email: support@deardabba.com
Address: Vrindavan Society, Thane - 400601
15. CONTACT US
For any questions regarding this Privacy Policy:
Email: support@deardabba.com
Company: DearDabba Networks India Private Limited
Address: Vrindavan Society, Thane - 400601
16. CONSENT
By using the DearDabba Platform, you consent to the collection, use, and processing of your information as described in this Privacy Policy.